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NEW QUESTION 25
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

A. Have the CSM define how value should be measured at the end of the contract period.B. Have the CIO define a clear IT strategy and implement the suggestions immediately.C. Adopt a lifecycle approach with a proactive review of service performance against KPIs.D. Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

Answer: C

 

NEW QUESTION 26
Which two outcomes are expansion opportunities within customer success? (Choose two.)

A. expansion of solution featuresB. deployment of solutionC. purchase of a new solutionD. renewal of solution subscriptionE. expansion of solution services

Answer: A,C

 

NEW QUESTION 27
You notice a decline over time in your customer's usage of your product. Which action do you consider?

A. Carefully tell the customer to get more people to use your productB. Re-assess the customer's business process and outline the capability of the solutionC. Tell the customer a new solution will soon be availableD. Show the customer a comparison of the solution versus the competition

Answer: B

 

NEW QUESTION 28
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