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NEW QUESTION 42
As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles
from their current database.
Which factor should a Consultant consider as part of the migration strategy?

A. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that
matches its structure and content.B. Convert any articles containing HTML into plain text before importing because HTML is NOT
supported in any article field types.C. Prepare a single .csv file that can be used to migrate all articles types at once and include with a
properties file in a .zip for import.D. Verify that each article type has field level security on all fields set to read-only prior to import, in order
to prevent any loss of data.

Answer: C

 

NEW QUESTION 43
UC has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment. What should be used for migration functionality?

A. Mass Transfer Records, change sets, and Force.com migration toolB. Visual Workflow, data loader, and Force.com IDEC. Data loader, change sets, and Force.com Excel ConnectorD. Force.com migration tool, Force.com IDE, and change sets

Answer: D

 

NEW QUESTION 44
Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones. Which solution should a consultant recommend?

A. On-Demand Email-to-CaseB. Salesforce for OutlookC. Web-to-CaseD. Email-to-Case

Answer: D

 

NEW QUESTION 45
At Universal Containers, a support agent dedicated to one customer regularly handles complex
integration-related cases. In these cases, the agent collaborates with Universal Containers product development
team and the client's system integration. What would the consultant recommend to expedite the handling of
these cases?

A. Create a private Chatter group with customers and invite key individuals to join the group.B. Enable Chatter case feed and add product development team members to the case team.C. Build a repository of Knowledge articles related to integration and share it with the customer.D. Create a related child case and assign the child case to the product development team.

Answer: A

 

NEW QUESTION 46
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