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NEW QUESTION 54
Which statement about emergency changes is CORRECT?

A. Emergency changes are low risk and well understoodB. It is necessary to complete all documentation before an emergency charge is implementedC. Emergency changes are not usually recorded in the change scheduleD. Authorization of emergency changes may be deferred until after implementation

Answer: C

Explanation:
Emergency changes. These are changes that must be implemented as soon as possible; for example, to resolve an incident or implement a security patch. Emergency changes are not typically included in a change schedule, and the process for assessment and authorization is expedited to ensure they can be implemented quickly. As far as possible, emergency changes should be subject to the same testing, assessment, and authorization as normal changes, but it may be acceptable to defer some documentation until after the change has been implemented, and sometimes it will be necessary to implement the change with less testing due to time constraints. There may also be a separate change authority for emergency changes, typically including a small number of senior managers who understand the business risks involved."
https://itsm.tools/why-what-change-management/#:~:text=Emergency%20changes.&text=Emergency%20changes%20are%20not%20typically,they%20can%20be%20implemented%20quickly.

 

NEW QUESTION 55
Which is an example of a business related measurement?

A. The average time to response to change requestsB. The average resolution time for incidentsC. The number of passengers checked inD. The number of problems resolved

Answer: C

 

NEW QUESTION 56
Which helps to manage an incident when it is unclear which support team should be working on the incident?

A. Disaster recovery plansB. Self-helpC. Target resolution timesD. Swarming

Answer: D

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-incident-management/

 

NEW QUESTION 57
Which statement about the 'four Ps' of service design is CORRECT?

A. Products refers to producers and metrics
D18912E1457D5D1DDCBD40AB3BF70D5DB. Processes refers to skill and trainingC. Partners refers to suppliers and vendorsD. People refers to technology and tools

Answer: C

 

NEW QUESTION 58
What is the purpose of the 'problem management' practice?

A. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errorsB. To protect the information needed by the organization to conduct its businessC. To minimize the negative impact of incidents by restoring normal service operation as quickly as possibleD. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services

Answer: A

 

NEW QUESTION 59
......


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