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NEW QUESTION 50
Universal Containers is experiencing system timeouts when running case reports. What should a consultant recommend to improve the performance of the reports? Choose 2 answers.

A. Remove unnecessary columns from the reports.B. Remove formula fields from filter criteria.C. Remove dashboards based on long-running reports.D. Remove date boundaries from filter criteria.

Answer: B

 

NEW QUESTION 51
A customer has recently implemented an on-premise telephony system that is common in the industry. This
customer purchased Salesforce licenses and is planning to integrate these two systems. What option should a
consultant recommend?

A. Create an API integration between Salesforce and the telephony system.B. Implement an on demand telephony solution provided by a vendor.C. Build a custom computer telephony integration (CTI) adapter using the Toolkit.D. Use a computer telephony integration (CTI) adapter that supports its telephony system.

Answer: D

 

NEW QUESTION 52
Universal Health Service is setting up Knowledge in its contact center for agents so they can research articles
while taking calls. The company needs to migrate the existing knowledge base of documents and images into
Salesforce. Which step will be required fort he implementation? Choose 3 answers

A. Load all articles with the Apex data loader toolB. Create HTML files referencing image to be uploadedC. Create multiple CSV files, one for each article typeD. Create a single CSV file, including all article typesE. Match each new article to an existing article type

Answer: B,C,E

 

NEW QUESTION 53
Universal Containers is implementing Salesforce Knowledge for call center agents. The company needs to ensure that agents can contribute to the knowledge base to promote adoption. Which functionality supports these requirements?

A. Allow agents to create Knowledge articles when closing a case.B. Add the Submit Feedback button on the Solutions tab.C. Add the Submit Feedback button to articles.D. Require agents to create Knowledge articles when opening a case.

Answer: A

 

NEW QUESTION 54
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