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Share some Cisco Business Value Specialist 820-424 exam questions and answers below.
Which of the business model canvas building blocks should normally be considered first? 
A. Customer Relationships 
B. Customer Segments 
C. Value Propositions 
D. Key Activities 
Answer: B

Which two options are examples of external sources of information about a customer organization? (Choose two.) 
A. An annual report and accounts on the customer's web site 
B. An interview of the customer's CFO published on cfo.com 
C. An internal briefing from your company's customer account manager 
D. A Gartner Magic Quadrant for the customer's industry 
E. A corporate organization chart provided by the customer's HR department 
Answer: B,D

Which option is a technology innovation benefit resulting from defined outcomes? 
A. Lower IT support costs (TCO) 
B. Higher IT asset utilization 
C. Faster time to market for new products 
D. Faster ROI for IT 
Answer: D

Which two options are examples of external sources of information about a customer organization? (Choose two.) 
A. An annual report and accounts on the customer's web site 
B. An interview of the customer's CFO published on cfo.com 
C. An internal briefing from your company's customer account manager 
D. A Gartner Magic Quadrant for the customer's industry 
E. A corporate organization chart provided by the customer's HR department 
Answer: B, D

Why is it important to agree baseline performance targets with the customer? 
A. In order to demonstrate your credentials as a trusted adviser 
B. To enable ongoing measurements to take place 
C. To provide targets by which project performance can be measured 
D. To demonstrate adherence to best practice 
Answer: C

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