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NEW QUESTION 33
Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A. ContextldB. DNIS NumberC. WorkRequestIDD. Caller ID

Answer: A

 

NEW QUESTION 34
Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A. Work AssignmentB. Context StoreC. UCMD. CSC

Answer: D

 

NEW QUESTION 35
Which statement describes the function of the Work Assignment Snap-in?

A. It provides contextual information.B. It is a normalized model for all Avaya Oceana resources.C. It is responsible for interaction routing.D. It helps Avaya Oceana customer* build their business logic.

Answer: A

 

NEW QUESTION 36
Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A. UAC, Email Snap-In and Omnichannel DBB. UAC and Omnichannel DBC. UAC, Agent Workspaces and OmnichannelD. UCM Spaces, UAC, and Agent Workspaces

Answer: A

 

NEW QUESTION 37
For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A. WorkRequestID=ContextStoreID-UCID=ContactIDB. WorkReque$tID=ContextStoreID and ContactlD=UClDC. WorkRequestID=CustomerID=UClD=ContactIDD. WorkRequestID=RouteRequestID=ContactID

Answer: A

 

NEW QUESTION 38
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