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NEW QUESTION 46
Matching rules enhance assignment capability by ____________________.
Answer: B
NEW QUESTION 47
Agents and managers cannot create knowledge articles from Community questions.
Answer: B
Explanation:
Explanation
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.
NEW QUESTION 48
What is required to synchronize fields from a parent to a child case(s)?
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/task/config-major-case-synchronization.html
NEW QUESTION 49
Which of the following roles cannot update a consumer's record?
Answer: D
NEW QUESTION 50
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