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NEW QUESTION 51
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A. Create a transactional survey.B. Write a business rule to reopen the case.C. Create a report for the survey scores.D. Create a polling survey.E. Assign scores to the survey questions and set the status field based on the responses.F. Schedule the survey on a daily basis.

Answer: A,B,E

 

NEW QUESTION 52
Which two components can be edited in a standard report?

A. Report headingsB. PermissionsC. GraphsD. SchedulesE. Non-selectable filtersF. Column headings

Answer: B,D

 

NEW QUESTION 53
Which Oracle Service Cloud capability can assign chats based on language and product skills?

A. Engagement engineB. Business rulesC. Syndicated chatD. Advanced routing

Answer: D

 

NEW QUESTION 54
Which two statements are true about chat surveys?

A. You can send a chat survey only while a customer is on the chat.B. You can create a chat rule to pop up a transactional survey at the end of a chat session.C. You can create a chat rule to email a transactional survey to a customer after a chat session.D. You cannot link customer data back to the chat that is submitted.

Answer: B,C

 

NEW QUESTION 55
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