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NEW QUESTION 34
Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

A. number of incidents reported or number of compliance issuesB. customer and employee feedbackC. reduction in headcount or operational support costsD. number of activities completed or increase in direct timeE. increase in new subscribers or increase in end users

Answer: D

 

NEW QUESTION 35
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

Answer:

Explanation:

 

NEW QUESTION 36
Drag and Drop Question
The customer wants to increase the utilization of their video conferencing system.
Drag and drop the actions from the left into the correct sequence on the right.

Answer:

Explanation:

 

NEW QUESTION 37
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

A. No action is necessary as long as the health index is greenB. Join the sales and marketing strategy meetingsC. Manage the service issues and escalationsD. Review and update the success plan for ongoing activitiesE. Observe the online image of the customer

Answer: A,D

 

NEW QUESTION 38
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

Answer:

Explanation:

 

NEW QUESTION 39
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