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The Cisco 500-443 exam covers a wide range of topics related to contact center administration and reporting. These include the configuration and management of Cisco Unified Contact Center Enterprise (UCCE) components, such as the UCCE central controller, the Cisco Unified Intelligence Center (CUIC), and the Cisco Finesse agent desktop. It also covers topics such as call routing, scripting, reporting, and troubleshooting.
The certification exam consists of multiple-choice questions and is timed at 90 minutes. Candidates are required to pass the exam with a score of 70% or higher to earn the certification. The certification is valid for three years, after which candidates must recertify to maintain their credential.
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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q10-Q15):NEW QUESTION # 10
Refer to the exhibit.
In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)
Answer: C,E
NEW QUESTION # 11
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
Answer: D
NEW QUESTION # 12
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?
Answer: D
NEW QUESTION # 13
Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?
Answer: D
NEW QUESTION # 14
With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)
Answer: C,D
NEW QUESTION # 15
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