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Cisco Customer Success Manager Sample Questions (Q46-Q51):

NEW QUESTION # 46
Which method is directly associated with evaluating a customer outcome?

A. metricsB. benchmarksC. milestonesD. key performance indicators

Answer: B

NEW QUESTION # 47
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?

A. initial user group identified and their use cases confirmedB. service introduction to confirm that they know how to submit service issues at the go liveC. additional features that will align with the business outcomesD. Quarterly Success Review build and deliveryE. customer's stakeholders and their business outcomes

Answer: B,E

NEW QUESTION # 48
What is a business adoption barrier?

A. lack of customer stakeholderB. services are unpurchasedC. customer lacks technical knowledgeD. solution is not implemented

Answer: C

NEW QUESTION # 49
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase The CSM supports sales with use cases and testimonials for proposed solutions.B. IT is increasingly adopting new consumption models In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realised The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.C. The accelerated pace of innovation in the era of the Internet of Things confuses many customers A CSM helps sales position the right technologies that will accelerate success for their business.D. Service organizations must evolve from a "break fix' business model to proactive and pre-emptive services that help prevent problems for customers before they arise arid accelerate solution adoption The CSM advises the professional services team on the best services to position.

Answer: C

NEW QUESTION # 50
Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

A. The customer's usage has seen a recent decline and the chance of them churning will be higherB. The customer has a high probability to renew and will include an expanded opportunityC. The customer has increased usage, which shows a strong indicator of renewalD. The customer's usage is too low to correctly measure the chance of their retention

Answer: A

NEW QUESTION # 51
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