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NEW QUESTION 29
Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A. ED sends a resource request to CS with chat attributes for a suitable agent.B. ED sends a resource request to WA and invites the agent to a chat room.C. ED sends a "create new contact" request to OCP snap-in.D. ED sends a resource request to WA with chat attributes for a suitable agent.E. ED workflow requests chat attributes for the Context Id from C Store.

Answer: C,D

 

NEW QUESTION 30
A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

A. An LDAP connection issue was caused due to an incorrect LDAP parameter.B. The Multimedia Cache database is unable to connect.C. The session timed out due to a browser issue.D. SMGR is not authorizing Agent to login.

Answer: D

 

NEW QUESTION 31
Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A. VO - "VoIP" callB. VO - 'PSTN' VoiceC. VO - VideoD. VO - Web Voice

Answer: B

 

NEW QUESTION 32
A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A. The customer web chat is rejected by the browser proxy or antivirus installed In the PCB. The customer web chat is connected but there but no agents available In Avaya Oceana.C. The customer web chat is unable to connect to Avaya Oceana web chat snap-in.D. The customer web chat is connected but there is a problem with the web chat snap-in.

Answer: A

 

NEW QUESTION 33
After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.logB. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.logC. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.logD. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

Answer: C

 

NEW QUESTION 34
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