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Download Cisco Customer Success Manager Exam Dumps

NEW QUESTION 28
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

A. Suggest that the customer replace their existing staff.B. Re-enforce the time to value of the solution.C. Give the customer a discount on a future purchase.D. Provide the customer with a chargeable deployment service.

Answer: D

 

NEW QUESTION 29
In an onboarding session, introductions to new stakeholders were made, new KPIs were step does the Customer Success Manager take next?

A. Create a success plan to be reviewed with the customer at the next review meeting.B. Provide technical configuration for development.C. Discuss new opportunities and new products to purchase.D. Document the session, stakeholder interests, and metrics for leadership.

Answer: D

 

NEW QUESTION 30
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?

A. Speak with internal contacts to understand the customer sentiment and outstanding escalations.B. Engage with the account team to understand the expansion opportunities.C. Perform a deep analysis of all the sales orders for the past 24 months.D. Build an understanding of your customer's business and market trends and priorities.

Answer: D

 

NEW QUESTION 31
Why is it convenient to tie business outcomes and the customer value proposition?

A. Because this way you can establish fixed business goals and priorities and facilitate the deployment project management.B. Because it accelerates the time to market of new products and solutions while maintaining a reasonable cost structure.C. To reduce complexity for stakeholders, it is easier for them to describe the benefits and to influence others to gain support.D. Because it keeps the value proposition unchanged, it is easier for stakeholders to claim for accountability.

Answer: C

 

NEW QUESTION 32
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